Returns & Exchange Policy

Return Eligibility

We accept returns only in cases where the product delivered is:

• Damaged during transit
• Defective or broken upon arrival
• Incorrect product received

To be eligible for a return, the issue must be reported within 7 days of delivery.

Exchange Policy

If the order is defective, damaged, or does not suit you, you may request an exchange within 7 days of delivery for another eligible product from our store, subject to availability and any applicable price difference.

To request a return or exchange, please fill out our simple request form:

Exchange / Return Form: Click here to submit your request

Once approved, we will dispatch the exchanged product.

Items Not Eligible for Return

• Products without original packaging, tags, or accessories
• Used, worn, altered, or damaged items (except transit damage)
• Returns requested due to personal preference, color variation, or styling expectations
• Products damaged due to mishandling after delivery

How to Request a Return

To initiate a return request, please contact our support team within 7 days of delivery with the following details:

• Order ID
• Phone number used while placing the order
• Images of the damaged/incorrect product (if applicable)

Email: info@discovaccessories.com

All return and exchange requests must be submitted through the form or via email only.

Return Approval & Pickup

• Once your request is reviewed and approved, we will arrange a reverse pickup (where applicable)
• If reverse pickup is unavailable at your location, you may be requested to self-ship the product
• Returned items must be securely packed to avoid further damage

Refund Process

After the returned product passes our quality verification, refunds will be initiated.

• Refunds, where applicable, will be processed in accordance with the payment method and refund process applicable to the order.
• Processing time: 1–2 business days after return approval and receipt of the item
• For Cash on Delivery orders, refunds will be processed via bank transfer or UPI

Partial Refunds

In certain cases, partial refunds may be issued if:

• The product is returned with missing accessories
• The item shows signs of use not related to transit damage
• Any applicable deduction will be determined based on the condition of the returned product and the extent of missing items or damage.

Cancellation Policy

• Orders can be cancelled only before dispatch
• Once an order has been shipped, cancellation requests may not be accepted.

Important Notes

• Discov Accessories reserves the right to approve or reject return requests
• Refund decisions are final and based on quality inspection
• Color differences due to screen settings are not considered defects

Need Assistance?

Our support team is always here to help. If you have any questions regarding returns or refunds, please reach out to us — we’re happy to assist.