Discov Accessories

Grievance Redressal Policy

Your concerns matter to us. This policy explains how Discov Accessories listens, responds, and resolves customer concerns with fairness, transparency, and care.

1. Introduction

This Grievance Redressal Policy (“Policy”) outlines the approach adopted by Miksh Lifestyle Private Limited, operating under the brand name Discov Accessories (“Company”, “We”, “Us”), for addressing and resolving complaints or concerns raised by customers (“Consumer”, “You”) who purchase products or services through our website, mobile application, or other digital platforms (collectively referred to as the “Platform”).

A grievance refers to any complaint, concern, or dissatisfaction related to products, services, delivery, payments, or customer experience availed through our Platform.

2. Purpose of the Policy

The objective of this Policy is to:

  1. Provide a transparent and structured mechanism for addressing customer grievances
  2. Ensure fair, courteous, and timely resolution of all customer concerns
  3. Enhance customer trust, satisfaction, and confidence in Discov Accessories
  4. Comply with applicable consumer protection laws and best practices

3. Scope of the Policy

This Policy applies to all consumers who:

  • Have purchased products from Discov Accessories
  • Have interacted with our services, support team, or Platform

The Policy covers grievances related to:

  • Product quality or defects
  • Order processing, shipping, or delivery issues
  • Payment or refund concerns
  • Customer service experience

4. Grievance Redressal Mechanism

Consumers may raise a grievance by contacting us through the following channels:

Email: info@discovaccessories.com
Phone / WhatsApp: +91 9147707636

When submitting a grievance, customers are encouraged to provide:

  • Order ID
  • Registered email or mobile number
  • Clear description of the issue
  • Supporting images or documents, if applicable

This helps us resolve concerns efficiently and accurately.

5. Resolution Timeline

  • All grievances will be acknowledged within 48 business hours of receipt
  • We aim to resolve grievances within 7–10 business days, depending on complexity
  • Customers will be informed if additional time is required

6. Escalation Matrix

If a consumer is not satisfied with the resolution provided at the initial level, the grievance may be escalated by writing to:

Grievance Officer
Miksh Lifestyle Private Limited
Email: info@discovaccessories.com

All escalated grievances will be reviewed at a senior level and addressed with priority.

7. Consumer Responsibilities

To enable smooth and timely resolution, consumers are expected to:

  • Provide accurate and complete information
  • Cooperate with the support team during the resolution process
  • Raise grievances within a reasonable time after the issue arises

8. Policy Review & Amendments

The Company reserves the right to modify or update this Grievance Redressal Policy at any time without prior notice. Any changes will be effective upon posting on the Platform.

9. Governing Law

This Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of or relating to this Policy shall be subject to the jurisdiction of competent courts in India.