Frequently Asked Questions (FAQs)

1. How do I place an order?

You can place an order directly through our website by selecting the products you love and checking out via our secure payment gateway.

2. What payment methods do you accept?

We accept all forms of payment - UPI, Credit/Debit Cards, Mobile Wallets, and Cash on Delivery (COD)

3. Can I track my order?

Yes, you can track your order once placed from my orders segment.

4. How long does delivery take?

Delivery typically takes 2-5 business days, depending on your location.

5. Do you offer free shipping?

We offer free shipping on all orders above Rs.499. Orders below this will incur a nominal charge of Rs 49.

6. What is your return policy?

You can request a return within 7 days from the date of delivery, provided the product and packaging is unused and in original condition. For further details please go through the Return Policy document.

7. How do I initiate a return?

You can contact us at 9147707636 or email us at info@discovaccessories.com within 7 days of receiving the product, and we will help you with the return process immediately.

8. How will I get my refund?

Refunds for prepaid orders are processed to the original payment method within 5-7 business days.

9. How can I contact customer care?

You can reach us via email at info@discovaccessories.com or WhatsApp. 9147707636

10. My order shows delivered but I have not received it.

In case, you have not received the order, we request you to whatsapp us on +91 9147707636 or mail us at info@discovaccessories.com  within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.

11. What delivery methods do you use?

We use leading courier company such as Shiprocket for shipments in India.

12. What should be done if my package has been opened or tampered with?

If your package has been opened or tampered with, do not accept the shipment. Immediately inform our customer care team via info@discovaccessories.com  or WhatsApp +91 9147707636. Note that any intimation after 24 hours of the attempted delivery will not be considered.

13. What is Discov’s Cancellation Policy?

You can cancel an order until it has been packed at our warehouse, including sale items. The amount if paid will be credited to the same payment method used. If you wish to cancel after the order is packed, contact our Customer Care team at info@discovaccessories.com  or WhatsApp +91 9147707636.

14. Our jewellery is anti-tarnish and water resistant?

Our products are anti-tarnish, with a little care, your jewellery will last longer! Regular use of water on jewellery - like showers, swimming etc, should be avoided, however little water will not tarnish the jewellery. we have included the care instructions in our jewellery care guide.

15. How should I store jewellery?

Try and store the jewellery separately. Our pouch / box is perfect for protecting your jewellery. It prevents scratches and tarnishing, keeping your items safe and secure.

16. How to story bags, belts, jacket?

Store your bag, belt, jacket in a place where is no heavy object is on top of it, can spoil the shape and look of the product.

17. Are the bags washable?

In case of light strains, you can clean the fabric part by taking a wet cloth and wiping the fabric. For the vegan leather part, wipe the strain off using cotton soaked in any oil, like coconut oil. Do not clean the fabric with oil or any other chemical.